Account & Billing Help

Account Management Guide

Manage your QR code generator account effectively with our comprehensive account management tools.

Account Settings

Essential account configuration:

• Profile Information: Update your name, email, and contact details
• Company Information: Add or modify business details
• Avatar/Logo: Upload your profile picture or company logo
• Time Zone: Set your local time zone for accurate reporting
• Language Preferences: Choose your preferred language
• Notification Settings: Configure email and in-app notifications

Dashboard Overview

Key dashboard features:

• QR Code Management: View, edit, and organize all your QR codes
• Analytics Dashboard: Monitor performance and scan statistics
• Usage Statistics: Track your current plan usage
• Recent Activity: View recent QR code creations and updates
• Quick Actions: Fast access to common tasks

Team Management

Collaborate with your team:

• Invite Team Members: Add colleagues to your account
• Role Management: Assign different permission levels
• Shared QR Codes: Collaborate on QR code projects
• Activity Tracking: Monitor team member actions
• Billing Management: Control who can manage billing

Data Management

Organize your QR code data:

• QR Code Organization: Create folders and categories
• Bulk Operations: Manage multiple QR codes at once
• Export Data: Download your QR codes and analytics
• Backup and Restore: Safeguard your important data
• Data Cleanup: Archive or delete unused QR codes

Account Security

Protect your account:

• Password Management: Use strong, unique passwords
• Two-Factor Authentication: Enable 2FA for extra security
• Login History: Monitor account access
• Session Management: Control active sessions
• Security Alerts: Get notified of suspicious activity

Account Recovery

If you lose access to your account:

• Password Reset: Use email recovery to reset password
• Account Recovery: Contact support for assistance
• Data Recovery: Restore accidentally deleted data
• Backup Access: Access your backup codes

Plan Upgrade Guide

Upgrade your subscription to access more features, higher limits, and advanced capabilities for your QR code needs.

Available Plans

Choose the right plan for your needs:

• Free Plan: Basic QR code generation with limited features
• Starter Plan: More QR codes and basic analytics
• Professional Plan: Advanced features and unlimited QR codes
• Enterprise Plan: Custom solutions for large organizations

Plan Comparison

Key differences between plans:

• QR Code Limits: Number of QR codes you can create
• Analytics Features: Advanced tracking and reporting
• Customization Options: Design and branding features
• API Access: Programmatic QR code generation
• Team Features: Collaboration and user management
• Priority Support: Faster customer service

Upgrade Process

How to upgrade your plan:

1. Navigate to your account settings
2. Click on "Billing" or "Subscription"
3. Review available plan options
4. Select your desired plan
5. Enter payment information
6. Confirm your upgrade
7. Start using new features immediately

Prorated Billing

Understanding prorated charges:

• Mid-cycle Upgrades: Pay only for the remaining time
• Credit Calculation: Unused time from current plan
• Billing Adjustment: Automatic proration on your next bill
• Transparent Pricing: Clear breakdown of charges

Feature Access

Immediate access to new features:

• Instant Activation: New features available immediately
• No Data Loss: All existing QR codes preserved
• Seamless Transition: No downtime during upgrade
• Backward Compatibility: Existing features continue working

Downgrade Options

If you need to downgrade:

• Plan Changes: Downgrade at any time
• Data Preservation: Keep your existing QR codes
• Feature Limitations: Some features may become unavailable
• Billing Adjustments: Credits applied to next billing cycle

Enterprise Features

Advanced features for large organizations:

• Custom Branding: White-label solutions
• Advanced Analytics: Detailed reporting and insights
• API Integration: Full API access with higher limits
• Dedicated Support: Priority customer service
• Custom Integrations: Tailored solutions for your needs

Billing and Payment Guide

Manage your billing information, payment methods, and invoices efficiently with our comprehensive billing system.

Billing Cycles

Understanding your billing schedule:

• Monthly Billing: Charges processed monthly
• Annual Billing: Discounted yearly payments
• Billing Date: When charges are processed
• Grace Period: Time to update payment information
• Auto-renewal: Automatic plan renewal

Payment Methods

Supported payment options:

• Credit Cards: Visa, Mastercard, American Express
• Debit Cards: Major debit card networks
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Bank Transfers: ACH and wire transfers (Enterprise)
• Invoicing: Net payment terms (Enterprise)

Managing Payment Methods

Update and manage your payment information:

• Add New Cards: Add additional payment methods
• Update Expired Cards: Keep payment information current
• Set Default Payment: Choose primary payment method
• Remove Old Cards: Clean up unused payment methods
• Security Verification: Verify payment method ownership

Invoice Management

Access and manage your invoices:

• Invoice History: View all past invoices
• Download Invoices: Get PDF copies for records
• Invoice Details: Detailed breakdown of charges
• Tax Information: Tax details and receipts
• Email Invoices: Automatic invoice delivery

Billing Issues

Common billing problems and solutions:

• Failed Payments: Update payment information
• Incorrect Charges: Contact support for adjustments
• Double Billing: Report duplicate charges
• Refund Requests: Process refunds when applicable
• Billing Disputes: Resolve billing disagreements

Tax and Compliance

Tax-related information:

• Tax Calculation: Automatic tax calculation
• Tax Exemptions: Apply for tax-exempt status
• VAT/GST: International tax compliance
• Tax Documents: Access tax certificates
• Compliance Reports: Generate compliance documentation

Billing Notifications

Stay informed about your billing:

• Payment Reminders: Notifications before charges
• Failed Payment Alerts: Immediate notification of issues
• Invoice Notifications: New invoice alerts
• Plan Change Confirmations: Confirm subscription changes
• Billing Summary: Monthly billing summaries

Enterprise Billing

Specialized billing for large organizations:

• Custom Invoicing: Tailored invoice formats
• Purchase Orders: PO-based billing
• Net Payment Terms: Extended payment periods
• Volume Discounts: Discounted pricing for large usage
• Dedicated Account Manager: Personal billing support

Account Security Guide

Keep your QR code generator account secure with our comprehensive security features and best practices.

Password Security

Create and maintain strong passwords:

• Strong Passwords: Use complex, unique passwords
• Password Length: Minimum 12 characters recommended
• Character Mix: Include letters, numbers, and symbols
• Unique Passwords: Don't reuse passwords from other sites
• Regular Updates: Change passwords periodically
• Password Manager: Use a password manager for security

Two-Factor Authentication (2FA)

Add an extra layer of security:

• Enable 2FA: Set up two-factor authentication
• Authentication Apps: Use Google Authenticator or similar
• SMS Verification: Receive codes via text message
• Backup Codes: Save recovery codes for emergencies
• Device Management: Manage trusted devices
• 2FA Recovery: Account recovery if 2FA is lost

Login Security

Secure your login process:

• Login History: Monitor account access
• Suspicious Activity: Detect unusual login patterns
• IP Tracking: Track login locations
• Device Recognition: Remember trusted devices
• Login Notifications: Get alerts for new logins
• Session Management: Control active sessions

Data Protection

Protect your QR code data:

• Data Encryption: All data encrypted in transit and at rest
• Secure Storage: Industry-standard security measures
• Access Controls: Limit who can access your data
• Data Backup: Regular automated backups
• Data Retention: Clear data retention policies
• Data Deletion: Secure data deletion when requested

API Security

Secure API access:

• API Key Management: Secure API key storage
• Key Rotation: Regular API key updates
• Access Logging: Monitor API usage
• Rate Limiting: Prevent abuse and attacks
• IP Restrictions: Limit API access to specific IPs
• HTTPS Only: All API communication encrypted

Privacy Settings

Control your privacy:

• Profile Privacy: Control what information is visible
• Data Sharing: Manage data sharing preferences
• Analytics Opt-out: Control analytics data collection
• Marketing Communications: Manage email preferences
• Third-party Access: Control third-party integrations
• Data Export: Download your data anytime

Security Best Practices

General security recommendations:

• Never share your login credentials
• Log out from shared computers
• Keep your devices updated
• Use antivirus software
• Be cautious of phishing emails
• Monitor account activity regularly
• Report suspicious activity immediately

Account Recovery

If you lose access to your account:

• Email Recovery: Use email to reset password
• Backup Codes: Use saved recovery codes
• Support Contact: Contact customer support
• Identity Verification: Verify your identity
• Account Restoration: Restore access securely